Privacy policy
Last updated: 1 November 2026
Kashiva Naturals ("Kashiva", "we") runs this website and the Kashiva consultation service. This policy explains what personal data we collect, why, who can see it and the choices you have. We process personal data in line with India's Digital Personal Data Protection Act, 2023.
What we collect
- Account details: your name, email address and, if you use Google sign-in, your Google profile name and photo.
- Booking details: your WhatsApp number, age, gender, the date and time you choose, the Vaidya you choose and anything you write about what you would like to discuss.
- Prakriti reflection: your answers to the five question self reflection, if you take it.
- Consultation records: the advice, medicine recommendations and follow up notes your Vaidya records after your consultation.
- Launch waitlist: your name and the phone number or email you give us.
We do not record video or audio calls. We do not collect payment card details.
Why we use it
- To arrange your consultation, send confirmations and reminders, and let you join your call.
- To let your Vaidya prepare for and record your consultation, so you can read their advice later.
- To contact you about a booking or, if you joined a waitlist, about that product's launch.
- To keep the service secure and to meet legal obligations.
We use your data only with your consent, which you give when you tick the consent box while booking. You can withdraw consent at any time (see "Your rights").
Who can see it
- You, in My care.
- Your Vaidya, for the bookings you make with them only.
- The Kashiva care team, to manage bookings and support you.
We never sell your data. We use trusted service providers to run the service: Google Firebase (sign-in and secure database), Google Workspace (booking records and email notifications), Cloudflare (website hosting) and Jitsi Meet or Google Meet (video calls). These providers process data on our behalf under their own security commitments.
How long we keep it
We keep consultation records for as long as needed to provide your care and as required by applicable medical record keeping rules, and other data for as long as your account is active. Waitlist entries are deleted after the product launches or on request.
Your rights
You can ask us to give you a summary of your data, correct it, delete it or stop using it, and you can withdraw consent. You can update your profile in My care at any time. For anything else, contact us using the details below and we will respond within 30 days.
Security
Data travels over encrypted connections and is stored in Google Firebase with access rules that let each person see only what they are allowed to see. No system is perfectly secure, so please keep your password private and sign out on shared devices.
Children
Consultations for anyone under 18 must be booked and attended by a parent or guardian.
Contact and grievances
Grievance officer, Kashiva Naturals
Email: our support email
WhatsApp: message us
If you are not satisfied with our response, you may complain to the Data Protection Board of India.